Privacy Policy
Last Updated: June 2026
Welcome to eKartZone. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.
By accessing or using eKartZone, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Profile Information
Order Information
- Products Ordered
- Order History
- Payment Information
- Delivery Details
Device Information
- Device Type
- IP Address
- Browser Information
- Operating System
- App Usage Data
Location Information
With your permission, we may collect your location to provide accurate delivery services and improve user experience.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Manage customer accounts
- Provide customer support
- Improve our services and platform performance
- Send order updates and notifications
- Prevent fraud and unauthorized activities
- Comply with legal obligations
3. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
Users may disable cookies through their browser settings, although some features may not function properly.
4. Information Sharing
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
- Delivery Partners
- Payment Service Providers
- Technical Service Providers
- Government Authorities when required by law
All third parties are required to protect your information.
5. Data Security
We implement industry-standard security measures to protect your information from:
- Unauthorized Access
- Data Loss
- Misuse
- Alteration
- Disclosure
However, no online system can guarantee 100% security.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal requirements
- Resolve disputes
7. User Rights
You may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
For any privacy-related requests, please contact us.
8. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Users should review their privacy policies separately.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
eKartZone
WhatsApp: +8801776474794
Email: ekartzone2025@gmail.com